Back to Case Studies
Technology · HR Optimization
HR Operating System Built for a 180-Person Tech Firm
Client: Regional SaaS company (Dubai Internet City)
28% → 11%
Attrition
+38 pts
Manager NPS
3.4 → 4.6
Glassdoor rating
01
Challenge
A high-growth SaaS firm scaled from 60 to 180 in 14 months. Attrition reached 28%, manager NPS fell, and the COO was firefighting daily.
02
Solution
Designed and installed a complete HR operating system: org redesign, job architecture, performance management, compensation framework, succession reviews and a culture pulse.
03
Implementation
Five-month engagement. Trained 22 people-managers. Rolled out new bi-annual performance cycle with calibration.
04
Results
Attrition fell to 11%. Manager NPS rose 38 points. Employer brand metrics on Glassdoor improved from 3.4 to 4.6.